How to Handle Pre Orders Properly

Pre Orders behave differently depending on the platform.

It is important to understand when they are dispatched and whether ETA adjustments are possible. In most cases, no special handling logic is required in the POS.

Lieferando

With Scoober (JET courier fleet)

Pre-orders are dispatched shortly before the expected delivery time.
They behave like normal orders once dispatched.

With own delivery

Pre-orders are dispatched immediately upon creation.

Wolt

• Pre-orders are dispatched immediately upon creation.
• They are forwarded with:
  
  • A preOrder flag
  • The scheduled delivery date

Important:

• ETA cannot be updated during the scheduled window.
• Default preparation time for pre-orders can be configured in the Wolt backend.

Uber Eats

• Pre-orders are dispatched immediately upon creation.
• They are forwarded with:
  
  
  • A preOrder flag
  • The scheduled delivery date

Important:

• ETA cannot be updated during the schedule.

Your POS should:

• Recognize the preOrder flag
• Store and display the scheduled delivery time
• Treat pre-orders operationally like normal orders
• Not rely on being able to modify ETA later