Can I continue using the Lieferando tablet with the POS integration? (Hybrid Mode)
How the Lieferando Hybrid Mode works and when it makes sense to use it
MERGEPORT
Last Update 21日前
Yes. This is possible if Lieferando enables the Hybrid Mode for the restaurant.
In this mode, the Lieferando tablet and the POS integration remain active at the same time.
What is the Hybrid Mode?
By default, once the POS integration is active, Lieferando orders are sent directly to the POS and the tablet is no longer required for order handling.
The Hybrid Mode is an alternative setup in the Lieferando backend. It changes the workflow as follows:
Incoming orders first appear on the Lieferando tablet
The restaurant accepts the order on the tablet as usual
Only after the tablet acceptance, the order is forwarded to MERGEPORT and then to the POS system
This allows restaurants to keep their familiar tablet workflow while still benefiting from the POS integration.
When is the Hybrid Mode useful?Hybrid Mode is especially helpful if a restaurant:
Wants to continue adjusting preparation/delivery times on the Lieferando tablet
Prefers to keep the familiar tablet-based acceptance workflow
Wants a gradual transition toward full POS automation
The Hybrid Mode can be activated only by Lieferando Support.
MERGEPORT cannot enable or change this setting.
When Lieferando activates Hybrid Mode:
The tablet remains active
The POS integration remains active
Orders are forwarded to the POS after tablet acceptance
To request activation, contact Lieferando:
Lieferando hotline
or partner@lieferando.de
Important Notes
Hybrid Mode affects only the Lieferando orderflow
The POS integration remains technically active at all times
With Hybrid Mode enabled, orders will not appear in the POS until they are accepted on the tablet
Without Hybrid Mode, all orders are delivered directly to the POS as the standard flow