Integrate correctly with Lieferando to ensure that orders are received

First of all: please make sure you activated the Lieferando integration correctly. Here you can find more information: https://mergeport.com/lieferando

If your Lieferando orders are still not showing up correctly in your POS system, the following guidance may help. Please note: Many technical aspects are controlled directly by Lieferando, not by Mergeport.

There could be several reasons. Please check the following:

• FOF Mode (Fast Order Flow):
  If this mode is active, orders are only forwarded if the Lieferando tablet is not in use.

• Hybrid Mode:
  In this mode, orders are only forwarded after being accepted on the tablet. This may cause delays or failures if the tablet is not actively used.

• Technical Configuration:
  In some cases, Lieferando support may forget to enable a necessary setting, which prevents order forwarding entirely.

• The integration is technically active and reachable.

• Lieferando is able to send us orders.

👉 If no orders are coming through despite this, technical issues on our side can be ruled out

In most cases, it’s due to a misconfiguration on Lieferando’s side, such as:

• FOF mode is enabled → orders only sent when the tablet is not in use

• Hybrid mode is enabled → orders only sent after tablet confirmation

• A required configuration in Lieferando’s backend is missing

In all these cases, Lieferando Support is the correct point of contact. If they don’t send us the order, we cannot process it.

• The tablet was changed or removed

• Orders appear twice or not at all

• A new POS system or integration has been set up

Mergeport can check when the last order or signal was received – but any configuration changes must be made by Lieferando.

1. Open the MERGEPORT Controller

2. Select the restaurant and go to the “Configuration” section

3. Bottom right: look for the connected platforms

4. Is Lieferando shown as "Online"?
   → Then the technical integration is working, and we are ready to receive orders – assuming Lieferando sends them correctly.

💡 You can always continue operations via the T Connect Tablet or T Connect Web App if needed.

• How do I disable FOF mode?
  → Contact the Lieferando hotline or your account manager

• How do I know if a tablet is blocking the connection?
  → Does the order only reach the POS after tablet confirmation?

• How can I re-test the connection?
  → Check the connection at controller.mergeport.com

• Want to check if an order was received?
  → controller.mergeport.com

• Need changes to routing or configuration?
  → Contact Lieferando Support

  
  

Please note that both platform integrations and Mergeport support operate on business days only. On weekends and public holidays, we and the POS teams at the platforms are only available for emergencies.
👉 We strongly recommend performing activations and changes during the week.