Integrate correctly with Wolt to ensure that orders are received

If your Wolt orders are not appearing correctly in the POS, the following steps may help. Please note: many aspects are outside of our direct control – Wolt manages the technical delivery of orders.

• Open controller.mergeport.com

• Select the restaurant and go to “Configuration”

• Under “connected platforms”, Wolt must be shown as “Online”
  → If not, please re-establish the connection (login via Wolt account or link).

• Verify that the correct account is logged in.

• If the operator has logged out or changed the password, the connection must be renewed in the MERGEPORT Controller.

• Check if the IDs (POS Item IDs) have been set.

• Update the mapping in the MERGEPORT Controller if IDs have changed after creating a new menu.

• This setting must match in both systems and be applied consistently.

• Only then can orders be properly routed through the integration.

• If the tablet is still in active use, the options “iPadLess” and “Auto Accept” must be disabled in both Wolt and MERGEPORT.

• Otherwise, orders cannot be passed on to the POS.

• Please ensure that Wolt has confirmed the POS integration.

• In case of delays → contact Wolt Support.

• Want to check if an order was received?
  → controller.mergeport.com

• Need changes to routing or configuration?
  → Contact Wolt Support

  
  

📌 Important Note

Please note that both platform integrations and Mergeport support operate on business days only. On weekends and public holidays, we and the POS teams at the platforms are only available for emergencies.
👉 We strongly recommend performing activations and changes during the week.