Integrate correctly with Wolt to ensure that orders are received

If your Wolt orders are not appearing correctly in the POS, the following steps may help. Please note: many aspects are outside of our direct control – Wolt manages the technical delivery of orders.

• Open controller.mergeport.com

• Select the restaurant and go to “Configuration”

• Under “connected platforms”, Wolt must be shown as “Online”
  → If not, please re-establish the connection (login via Wolt account or link).

• Verify that the correct account is logged in.

• If the operator has logged out or changed the password, the connection must be renewed in the MERGEPORT Controller.

• Check if the IDs (POS Item IDs) have been set.

• Update the mapping in the MERGEPORT Controller if IDs have changed after creating a new menu.

• This setting must match in both systems and be applied consistently. Only then can orders be routed correctly through the integration.

• The options “iPadless” and “Auto Accept” refer to the same setup in this context (different wording depending on the scenario).

• By default, iPadless is enabled on both Wolt and MERGEPORT.

• If iPadless is intended to be disabled, the toggle must first be disabled in MERGEPORT. After that, Wolt Support must also adjust the setting on the Wolt side.

• Please note: when the toggle is disabled in MERGEPORT, an automated notification is sent to Wolt requesting the same change there as well. However, implementation on Wolt’s side usually takes a few hours.

• Important: Wolt currently does not provide an API endpoint that allows us to check whether iPadless is active for a customer. Therefore, this status cannot be verified automatically via the API.

• Please note: even after a successful SSIO / login / linking process, Wolt usually still needs to carry out a manual configuration on their side.

• This is why the integration may not become active immediately and activation can still take a few hours.

• Please ensure that Wolt has confirmed the POS integration.
  In case of delays → contact Wolt Support.

• Want to check if an order was received?
  → controller.mergeport.com

• Need changes to routing, iPadless / Auto Accept configuration, or activation status?
  → Contact Wolt Support

  
  

📌 Important Note

Please note that both platform integrations and Mergeport support operate on business days only. On weekends and public holidays, we and the POS teams at the platforms are only available for emergencies.
👉 We strongly recommend performing activations and changes during the week.