Do we need to set the POS Item IDs at the ordering platforms first?

Whether you need to set POS Item IDs (also known as PLU codes or article numbers) at the ordering platforms depends on both the platform and your POS system. 

In many cases, POS systems can process orders even without mapped items. In that case, setting IDs on the ordering platform is not strictly necessary but may still be useful — for example for better reporting or statistics.

➡️ Please check with your POS developer to understand what is required.
Check item mapping: https://mergeport.tawk.help/article/item-mapping

🔁 Synchronising from POS to ordering platforms?

Some platforms support menu sync from the POS to the platform, but this is not widely available:

• ❌ JET (Lieferando): Does not support POS-to-platform menu sync
  
• ✅ Uber Eats, Wolt, and Foodora currently support it
  

⚠️ However, use with caution: syncing may overwrite your live menu and use meta data (names, images, descriptions) from the POS — which may not be customer-friendly.

🧾 For platform-specific information:👉 mergeport.com/integrate