Item Mapping for Online Orders
To ensure that orders from delivery platforms like Lieferando, Wolt, or Uber Eats are correctly processed by the POS system, each item in the order must be matched to a corresponding internal POS item.
MERGEPORT
Last Update vor 2 Monaten
What Is Item Mapping?
Best Practices for Item Mapping
Direct Mapping on the Platform:
Some platforms (e.g., Lieferando) allow you to set the posItemId directly in their system. This is the recommended approach.Mapping via MERGEPORT:
You can also perform the mapping in controller.mergeport.com. This requires a separate login and may be less convenient for many restaurant operators.Fallback via the POS System:
If supported, your POS system can automatically create unknown items using a default tax rate. This is particularly useful if your item catalog is still being refined.
The entire order is blocked and must be reviewed manually.
Unknown items are created as placeholder items with a generic tax rate.
Manual mapping is required—either directly in the POS or via MERGEPORT.
Tips for Smooth Mapping
Use unique IDs (e.g., PLU numbers) for precise mapping
Maintain a mapping table between platform items and POS items
Review new items regularly to ensure all are mapped
If supported by your POS system, enable auto-creation of new items with a default tax rate
Video Tutorials
Important Note
Delivery platforms do not send tax information with their orders.
Correct taxation must be ensured through the mapping in your POS system.
It is the responsibility of the restaurant or POS provider to ensure that all tax-relevant data is correctly assigned.