Activate a MERGEPORT integration

➤ Enter the restaurant name and save.

🔐 This will automatically generate access credentials and create an API Key for the restaurant.

• Top right: API Key for the POS connection
• Bottom right: Overview of connected ordering platforms

➡️ Initially, the platform list is empty. Click the “+” button to add the desired platforms. All necessary activation steps will be displayed.

Once your restaurant has been created in the MERGEPORT Controller and the basic setup is complete (customer numbers entered, POS connection active), the integration must be activated on each platform to start receiving orders.

Each platform follows its own activation process. Some work automatically via login, while others require confirmation by the platform’s support team.

Lieferando

• Enter the restaurant’s Lieferando customer number in the MERGEPORT Controller.

• Activation of the POS API to MERGEPORT can be done in two ways:

  • Manual activation: The restaurant or POS partner contacts Lieferando Support by phone or email (partner@lieferando.de) and requests activation of the POS API for MERGEPORT. This usually takes only a few minutes.

  • Automated activation: When adding Lieferando in the MERGEPORT Controller, select the checkbox “Automated activation request.” MERGEPORT then sends the request automatically to Lieferando. Activation typically takes 1–3 business days.

• Further details: Lieferando POS Integration – Step by Step

  
  

Wolt

• Log in using the operator’s Wolt account.

• Either click “Login” in the MERGEPORT Controller or copy the login link and share it with the restaurant.

• After successful login, the integration becomes active automatically.

• More information: Integrate correctly with Wolt to ensure that orders are received

  
  

  
  

Uber Eats

• Log in using the operator’s Uber Eats account.

• Either click “Login” in the MERGEPORT Controller or copy the login link and share it with the restaurant.

• Once connected, the integration is active immediately.

• More information: Connect Uber Eats with your POS system – FAQ

  
  

  
  

Foodora

• Enter the restaurant’s four-digit Foodora customer number in the MERGEPORT Controller.

• Activation of the POS API can also be done in two ways:

  • Manual activation: The restaurant or POS partner contacts Foodora Support by phone or email and requests activation of the POS integration for MERGEPORT. Activation is usually completed within minutes.

  • Automated activation: When adding Foodora in the MERGEPORT Controller, select the checkbox “Automated activation request.” MERGEPORT sends the request directly to Foodora. Activation typically takes 1–3 business days.

• More details: Foodora POS Integration – Made Easy

To verify functionality:

• Create a test order on the platform (if possible).

• Check whether the order appears under Orders in the Controller.

• Verify that the POS receives and processes it correctly.

If the status remains “Offline”, re-login or check credentials.

• Tablet usage: You can decide whether the platform’s tablet remains active or not.

  • For Foodora, this can be configured via the toggle in the integration settings in MERGEPORT.

  • For Lieferando, the Hybrid Mode allows simultaneous use of the tablet and the POS API.

• Ensure configurations in both systems (MERGEPORT and the platform) match.

• Lieferando Troubleshooting

• Wolt Troubleshooting

• Uber Eats Troubleshooting

• Foodora Troubleshooting

For technical documentation, visit: https://ordering.mergeport.com/v4/documentation

For assistance, contact: support@mergeport.com