Best Practice: Faster onboarding with Lieferando, Wolt, and Uber Eats

Onboarding new restaurants to platforms like Lieferando, Wolt, or Uber Eats can take varying amounts of time depending on the POS system and configuration. Following these best practices will help speed up the process and reduce back-and-forth communication.

1. Check POS compatibility
   Make sure the POS system is compatible with MERGEPORT before starting: https://www.mergeport.com/integrate

2. Prepare all credentials

   • Lieferando: Customer number

   • Wolt: Merchant account login details

   • Uber Eats: Merchant account login details

3. Prepare item IDs
   Items in the POS should include POS IDs (PLU codes or article numbers), which also need to be set in the ordering platforms. This ensures seamless item mapping.

4. Request platform-specific approvals
   Some platforms (e.g. Lieferando) require manual activation by their support team. The earlier this request is made, the faster the integration goes live.

5. Align tablet workflow
   Decide whether the platform tablets should still be used. The settings must match between MERGEPORT and the platform.

Proper preparation saves time and avoids unnecessary questions. This way, restaurants can start processing orders faster.