What if the ordered items are displayed as “Unknown products”?
How to resolve product mapping issues between the ordering platform and your POS
MERGEPORT
Last Update 2 months ago
If items are shown as “Unknown products” in the POS system, this usually means the incoming order could not be matched to the POS article database.
✅ Check:
Make sure that the menu items in the service provider's menu (e.g. Lieferando, Wolt, etc.) have POS item IDs set – these are also known as PLU codes or article IDs.
If these IDs are missing, the POS cannot associate the incoming order items with the correct internal products.
📌 ACTION (for Lieferando / JET):
See our guide on item mapping here: https://mergeport.tawk.help/article/item-mapping